Contact us
Direct line to comprehensive assistance.
Contact us
Direct line to comprehensive assistance.
What do I do if something happens? Who do I contact if there is damage? Who is available to help at short notice? Mercedes-Benz helps. Simply request assistance by pressing the appropriate button in your Mercedes or making a call and we will support and assist you in the next steps.
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Mercedes-Benz
Mercedes-Benz Service Hotline: 00800 1 777 7777
![Mercedes-Benz Service Hotline organises fast 24/7 assistance in the event of breakdowns or accidents.]( "Mercedes-Benz Service Hotline: help is on the way")
Mercedes-Benz Service Hotline: 00800 1 777 7777
Be it a minor breakdown or severe damage: our skilled contacts are here for you 24/7. They will assist you with all issues relating to potential damage and will organise customised measures for you. From personal, on-site assistance to organising the remainder of your trip and ideal repairs to your Mercedes. Everything from a single source – everything so you stay mobile and relaxed.
Breakdown assistance for the deaf and hard of hearing is available via the following email address: hls.deu@cac.mercedes-benz.com.
Please include the vehicle data, owner's details, a description of the symptoms, and the breakdown location in the email.
Service Hotline
![Call 00800 1 777 7777 and benefit from skilled Mercedes-Benz contacts 24/7.]( "Mercedes-Benz Service Hotline: speak to an agent")
Quickly dial and benefit from personal support by our agents: call 00800 1 777 7777 and speak to our skilled contacts 24/7.
Mercedes me taste
![The Mercedes me button in the vehicle's phone book directly connects drivers to Mercedes-Benz Service employees.]( "Mercedes me connect: contact at the push of a button")
Assistance at the push of a button: the Mercedes me button in the vehicle's phone book directly connects you to one of our Service employees.
SOS button
![The SOS button in the overhead control panel of the vehicle immediately makes a call to the Mercedes-Benz Emergency Centre.]( "SOS button: link to the Emergency Centre")
One press of a button is enough: the SOS button in the overhead control panel of your vehicle immediately makes a call to the Mercedes-Benz Emergency Centre.
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MERCEDES-AMG
Our exclusive Mercedes-AMG hotline: 00800 264 77777
![Mercedes-AMG Hotline: exclusively available to Mercedes-AMG customers]( "Call 00800 264 777777 and benefit from skilled Mercedes-AMG contacts 24/7.")
Our exclusive Mercedes-AMG hotline: 00800 264 77777
The direct line to your "AMG pit lane crew" for maximum service performance: you are directly connected to AMG experts who will be happy to help you with their expertise. Regardless of whether you are arranging an appointment or have an issue regarding your Mercedes-AMG – we will take care of it! And even in the unlikely event of a breakdown or accident we will guarantee fast assistance.
Your benefits:- Competent service for your Mercedes-AMG
- Exclusively for Mercedes-AMG customers
- No waiting times and direct contact with an AMG expert
- 24 a day, 365 days a year
- Free of charge
Breakdown assistance for the deaf and hard of hearing is available via the following email address: hls.deu@cac.mercedes-benz.com
Please include the vehicle data, owner's details, a description of the symptoms, and the breakdown location in the email.
