Service and maintenance.

Whatever it takes, your authorised Mercedes-Benz dealership is here for you.

Workshop services


In the best hands.

It's often small details that demonstrate outstanding service – for instance when your authorised Mercedes-Benz dealership saves time as part of maintenance or the team simply makes the annoying traces of everyday use disappear. Discover the best service for yourself and your Mercedes.

Workshop services


In the best hands.

It's often small details that demonstrate outstanding service – for instance when your authorised Mercedes-Benz dealership saves time as part of maintenance or the team simply makes the annoying traces of everyday use disappear. Discover the best service for yourself and your Mercedes.

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Digital Service Report

Macro image of a Mercedes star on a vehicle, focussing on a customer and a workshop employee in the background.

End-of-life Vehicle Return

Warranties


Gladly living up to our responsibilities.

Warranties


Gladly living up to our responsibilities.

On the safe side from the outset.

The photo shows a close-up of a woman at the wheel of a vehicle.

On the safe side from the outset.

1 September 2005 saw the introduction of a two-year, Europe-wide new-vehicle warranty for all Mercedes-Benz passenger cars.

The contractual warranty undertaking is provided by the national sales organisation that sells you the vehicle. The warranty is valid from the day of vehicle delivery, or from the date of initial registration if this is earlier, and does not have a mileage limit. It supplements the statutory liability for material defects and gives you extra peace of mind for the first two years.

The Mercedes-Benz new-vehicle warranty is valid in the European Union member states, Iceland, Liechtenstein, Norway and Switzerland.

Maintenance


For safety, reliability and preservation of value.

Mercedes-Benz maintenance has been precisely geared towards your Mercedes – with a comprehensive range of service and care products to enable demand-based services. After all, as its manufacturer, we know your vehicle best.

Maintenance


For safety, reliability and preservation of value.

Mercedes-Benz maintenance has been precisely geared towards your Mercedes – with a comprehensive range of service and care products to enable demand-based services. After all, as its manufacturer, we know your vehicle best.

Your benefits at a glance:

Mercedes-Benz maintenance is perfect down to the last detail – not just almost perfect. Because almost will take you nowhere.
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Your benefits at a glance:

  • Professionally trained Service staff
  • First-class maintenance using special tools
  • Demand-based service scope according to the mileage and usage conditions of the vehicle
  • Free Mobilo mobility solution renewal after each service – (Terms and conditions apply)
  • Vehicle Service Dashboard

    Your service status – in control on a day-to-day basis.

    The Mercedes-Benz Vehicle Service Dashboard illustrates your vehicle's service status on a day-to-day basis.

    Your service status – in control on a day-to-day basis.

    Mercedes me provides day-to-day information about the status and terms of all service and maintenance topics, such as

    • Time of the next Service Check
    • Term of the Mobilo mobility solution
    • Due date of the next main inspection

    Sign up to Mercedes me now to view your service status.

  • Maintenance scopes

    Maintenance can be this convenient.

    Focussing on reliability – services for your Mercedes-Benz
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    Maintenance can be this convenient.

    Maintenance is available from Mercedes-Benz Service in two different packages: Service A and Service B, performed alternately. You don't even need to think about the regular service dates yourself: the standard service interval indicator in your Mercedes reminds you automatically of any upcoming maintenance. An additional plus: potential wear or damage can be identified in due time to consequently prevent more extensive repair work.

  • Mobilo

    Fast assistance on site – free and available 24/7.

    If the vehicle has broken down, the Mercedes-Benz Mobilo mobility solution makes sure you can carry on.
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    Fast assistance on site – free and available 24/7.

    The mobility solution Mobilo comes as standard with every Mercedes-Benz car, and is renewed free of charge after every Mercedes-Benz service – for up to 30 years depending on your vehicle’s model (terms and conditions apply).

    Mercedes-Benz Customer Care and 24 hour Roadside Assistance:
    356 2778 0305

    Breakdown support for hearing loss customers is provided via the following email address:
    hls.mlt@cac.mercedes-benz.com

    For quicker assistance, please provide us with the following data:
    Vehicle details (VIN and License Plate),Owner/company details, symptom description and location of the breakdown.
    The S24H colleagues will contact you if further details are required.

    By the way, you can check your current Mobilo term (updated daily) at any time at Mercedes me.

    The MobiloLife predecessor product applies to vehicles initially registered between 24 October 1998 and 31 March 2008.